November 2, 2016

Frequently Asked Questions

Who is eligible?
Anyone who has been a victim of domestic violence, elder abuse, sexual abuse and/or human trafficking, their children, and non-offending family members.

Where are you located?
We are located inside the Family Relations Courthouse at 3341 Power Inn Road, Room 112, Sacramento, CA 95826.

When you come into the courthouse you will need to go through security, so please do not bring any pocket knives or other sharp objects.

After passing through security, proceed toward the elevators and then turn left. Our office, Room 112, is at the end of the long hallway on the right.

What should I know about parking?
Parking is available behind the courthouse, down a short hill. Parking is $2.00/hour and must be paid with either a credit/debit card or coins. The kiosks do not take bills. When you park in one of the visitor’s spaces, you must remember your space number before proceeding to the kiosks for payment.

Light-rail and buses are also a wonderful option, as they stop at the corner of Power Inn and Folsom Boulevard, which is just a short walk from the Center.

What are the hours of operation?
At this time, we follow the court’s schedule: 9:00 – noon and 1:00 – 4:30, Monday – Friday.

Do I need to make an appointment?
No. We serve clients on a first-come, first-serve basis.

What is the cost for services?
All of the services we offer are free. We are generously supported by donations and grants through the California Office of Emergency Services.

Will anyone ask about my immigration status?
No. The Center is not concerned with immigration status and does not report this information to anyone without the client’s consent. If you need assistance with immigration matters, please let one of the staff know and we will connect you with the appropriate partner agency.

Is the Center accessible for individuals with disabilities?
Yes.

Do you have translation services available?
Yes. Five of our staff members are fluent in Spanish. One staff member speaks Russian and Armenian. We also contract with a translation service that can provide assistance in almost any language, as well as American Sign Language.

Can I bring my children with me?
Yes. We have a small play area that includes books, puzzles, and building blocks. Every child is welcome to choose a book to take home with them as well.

What should I bring with me?
If you intend to file an application for a temporary restraining order, your memory is your best friend. The attorneys will help you prepare a statement for the judge to consider, so the more details you can provide, the stronger your case will be. If you do happen to have a police report, case number, or any additional information you think might be helpful in building your case, please bring it with you. Click here for a list of what to bring.

How long will I be at the Center if my intention is to file a restraining order application?
Restraining order applications often take between 2-3 hours to complete and file. The earlier you can arrive at the FJC, the better chance you will have to complete your work and get a decision by the Judge that same day.

Restraining order applications are due at 2:00 PM, Monday-Friday. The Judge will review the application, and the decision will be announced at 3:45 PM. Our attorneys are available at that time to review and explain the order (.i.e. What does it mean if the Judge only partially grants an order?). If you do not finish by 2:00 PM, it will still be submitted, but you will not get a response until 3:45 PM the following day.

We certainly realize that is a lot of information to digest when one is already under stress, and possibly traumatized from a recent event as well. That’s why our attorneys are here to explain the entire process to you, and our Case Managers are here to support you throughout the process.